News about the increasing number of travellers is certainly something entrepreneurs like you in the travel industry desire to hear. With more people travelling, your hotel's potential to double or increase its annual revenue is high. But of course, this would not happen until you get these travellers to pick and stay at your hotel. In short, the challenge now is for you to get the attention of these travellers and turn them into clients.
So, what are the steps you need to take to make your hotel the preferred place of travellers? One of the crucial things you must do is to create a team that renders superb service. Ensure that your people are courteous, polite and efficient. Always bear in mind that how your people act or perform their tasks easily gets etched in the minds of guests. Thus, train your people well before sending them to battle. If you can afford it, invest on training programs, too.
In addition to having a friendly and reliable staff, it's also imperative for you to have spic-and-span and comfortable rooms. Remember, customers go to you with hopes that they would get to rest well under your care. You have to make this happen if you want to gain repeat customers and have a good reputation!
Aside from instructing your cleaning personnel to keep rooms tidy and fragrant, you shouldn't fail to redecorate the room when the need arises. If there are repairs that have to be done, act on them immediately. Also, make sure that the rooms are pest-free. Instead of just employing DIY pest control measures, have your building inspected by a reputable singapore pest control company regularly. Doing this is the best way to avoid pest infestations from interfering with your operations or destroying your reputation.
Offering promos can also make your hotel more appealing for travellers. Study the market and your competitors. Then, conceptualise offers that are certainly going to be irresistible for travellers. Nowadays, what some hotels do is tie up with travel agencies and give their guests free tours. You can do or offer something better.
Bear in mind, competition is extremely cutthroat in this industry. If you want to truly benefit from the increase in the volume of travellers, keep up with your competitors by consistently rendering first-rate services as well as regularly offering something new and better.
So, what are the steps you need to take to make your hotel the preferred place of travellers? One of the crucial things you must do is to create a team that renders superb service. Ensure that your people are courteous, polite and efficient. Always bear in mind that how your people act or perform their tasks easily gets etched in the minds of guests. Thus, train your people well before sending them to battle. If you can afford it, invest on training programs, too.
In addition to having a friendly and reliable staff, it's also imperative for you to have spic-and-span and comfortable rooms. Remember, customers go to you with hopes that they would get to rest well under your care. You have to make this happen if you want to gain repeat customers and have a good reputation!
Aside from instructing your cleaning personnel to keep rooms tidy and fragrant, you shouldn't fail to redecorate the room when the need arises. If there are repairs that have to be done, act on them immediately. Also, make sure that the rooms are pest-free. Instead of just employing DIY pest control measures, have your building inspected by a reputable singapore pest control company regularly. Doing this is the best way to avoid pest infestations from interfering with your operations or destroying your reputation.
Offering promos can also make your hotel more appealing for travellers. Study the market and your competitors. Then, conceptualise offers that are certainly going to be irresistible for travellers. Nowadays, what some hotels do is tie up with travel agencies and give their guests free tours. You can do or offer something better.
Bear in mind, competition is extremely cutthroat in this industry. If you want to truly benefit from the increase in the volume of travellers, keep up with your competitors by consistently rendering first-rate services as well as regularly offering something new and better.
No comments:
Post a Comment