Monday, September 26, 2011

Classifications of Hotels and what they mean

By Cherine Hattingh


There is nothing like anticipating a holiday to a destination you have always wanted to go to as well as knowing that you will be enjoying the opportunity of staying at a luxury lodge or other luxury accommodation for the duration of your visit. We all love the idea of luxury accomodation whether it is a guesthouse, lodge, or hotel. Many people wonder how a hotel or lodge receives a luxury rating. The rating process itself uses stars that indicate the level or standard of an establishment and reviewers use them to rate anything from movies to restaurants, TV shows to hotels. The rating system usually involves between one and five stars to indicate the level of service and/or quality being offered and naturally the more stars a hotel or lodge has, the more luxurious the accommodation it provides.

When traditional rating systems are employed hotels are always independently assessed and the rating will depend primarily upon the facilities that the hotel or lodge offers. When a lodge is considered to be a luxury lodge or if an establishment like a hotel is considered to provide luxury accomodation the following criteria will be considered during the assessment procedure:

The food services offered Entertainment provided The surroundings in which the establishment is situated including the views that are offered The size of the rooms and their furnishings including additional amenities on offer such as spas, fitness centers, etc. The location of the establishment

The rating systems and the laws that govern its application can differ from country to country. In South Africa for example there is the Tourist Grading Council of South Africa and this body employs very definite and strict rules that are used in order to grant a hotel or lodge a rating which can be up to five stars. To date there is no such thing as an international classification system although there have been attempts to institute such a system. In the event that a system is agreed upon it will mean that luxury accomodation throughout the world will all need to meet the same exacting standards. However it is necessary to note that all attempts to decide on an international and global rating system have not succeeded thus far.

The Tourism Grading Council of South Africa controls the quality of hotels and the grading they receive. Part of their five star system is tourist feedback which is an excellent opportunity for visitors and guests alike to have their say and provide their input regarding their experiences when they have stayed at a graded luxury lodge or hotel.

Most hotels and lodges will proudly display their star grading on all their promotional material and paperwork as well as at various strategic points on the property such as at all entry and exit points. All South African hotels and lodges voluntarily participate in the grading system. This has both disadvantages and advantages. Regarding the latter it shows the establishment's eagerness and willingness to provide service of an exacting standard to all its guests.

Upon receiving a star grading the establishment is then subjected to annual assessments to make sure that they continue to provide the same standard of service. More than 8000 hotels, lodges, etc. in South Africa have now been graded.




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